Refund policy

Return Policy Summary
  • Returns are accepted within 14 days of delivery.
  • Customer is responsible for return shipping costs.
  • A 6% restocking fee applies to all returns.

Condition: Only unused, unwashed wigs in their original packaging can be returned.Non-Returnable Items: Wigs that have been worn, styled, cut, or show signs of makeup or damage cannot be returned.

How to Return:

  1.  Contact us at [your email] or via our Return page before sending your wig back.
  2.  Provide order number and photo/video of the wig in its current condition.
  3.  Once approved, send the wig back to our warehouse:
      [US Warehouse Address]    Name： BinnyPhone Number：9096653833
    Return address ：13246 MILTON ST California / Eastvale 92880


    Refund Process:
  • After we receive and inspect the wig, we will issue a refund to your original payment method.
  • Shipping fees are non-refundable.
  • Partial refunds may apply if the wig is damaged or does not meet return conditions.


Tips for Customers:

  • Handle wigs carefully and avoid styling before approval.
  • Take clear photos to speed up approval.